Tour Director Resume

Liann Goldmann

ITMI Certified Tour Director/Guide

Gateway Cities New York City, N.Y. & Boston, M.A., Denver, C.O.

Citizenship United States

Video Introduction Introduction Video

Contact Information Contact Page

Guide Licenses: New York City, Washington D.C.

Languages: English, American Sign Language (ASL) – Studying

Strong Destination Knowledge/Cruise Experience/Fam Tours

Tour Director/Guide Training Experience

Albany/Adirondacks/Catskills (Raised in Upstate NY)

San Francisco/Sausalito/Sonoma Wine Country Tour ITMI Training Tour

Yosemite National Park (2 day) ITMI Training Tour

Tours

Costa Rica (10 day) EF Tours

Ecuador/Galapagos Islands (10 days) G Adventures

Roatán Honduras (7 days) FIT

New England & Canada Coast (9 days) Holland America Cruise

Los Angeles to Seattle Loop: National Parks (21 days) G Adventures

Ultimate Europe – 15 countries (26 days) Expat Explore

United States

New York Lake George, New York City, Long Island, Lake Placid, Niagara Falls, Kingston,West Point

New England States Boston, Provincetown, Rockport, Martha’s Vineyard, Cape Cod, Newport, Burlington, Stratton, Dover, Lake Champlain, Portland, Peak Island, Portsmouth, Hampton Beach, Bar Harbor, Acadia National Park, Freeport, Mystic, Provincetown

Pennsylvania Hershey Park, Gettysburg

Washington D.C.

Great Lakes Minnesota – Minneapolis, St. Paul

Florida Miami, Ft. Lauderdale, Everglades National Park, Key West, Orlando, Walt Disney World

California Redwood Highway, Eureka, Sacramento, Pasadena, Los Angeles, Disneyland, San Diego, Joshua Tree

Arizona Grand Canyon, Monument Valley Navajo National Tribal Park, Lake Havasu City, London Bridge

Nevada Las Vegas

Utah Zion National Park, Bryce Canyon National Park, Arches National Park, Moab, Flaming Gorge

Colorado Denver, Boulder, Fort Collins, Loveland, Longmont, Glenwood Springs, Mesa Verde National Park, Rockies National Park, Lory State Park, Horsetooth Reservoir, Boulder County Open Space

Wyoming Yellowstone National Park, Grand Teton Jackson National Park, Teton Village – Jackson Hole

Montana Bozeman National Park, Glacier National Park

Idaho Couer d’Alene

Washington Seattle

Missouri Branson

Ohio Cleveland, Toledo, Sandusky

Nebraska Omaha, Lincoln, Doniphan, Grand Island, Kearney

Illinois Chicago, Island Rock,Springfield, Moline

Iowa Iowa, City, Des Moines, Davenport, Cedar Rapids

Oregon Portland, Astoria, Newport

Canada

Eastern Canada Toronto, Québec, Montréal, Sydney N.S./N.-É, Halifax N.S./N.-É, Charlottetown P.E.I./Î.-P.-É.

Europe

United Kingdom England – London 

Belgium Bruges, Ghent

Luxembourg

Netherlands Amsterdam, Volendam, Zaandam

Germany Berlin, Dresden, Munich, Bavaria, Rhine Valley

Czech Republic Prague

Slovakia Bratislava

Liechtenstein

Austria Vienna

Slovenia Ljubljana

Italy Venice, Burano Island, Murano Island, Rome, Florence, Tuscany, Pisa, Montecatini Terme, Pompeii

Monaco

France Paris, Arles, Pont Du Gard, Avignon, French Rivera

Vatican City

Spain Barcelona

Switzerland Jungfroujoch, Geneva, Interlaken, Wilderswil

Former Experiences

Research Assistant Assisted Principle investigator on a multi-sited, multi-species ethnographic study of sea lion-salmon-human relations in the Cascadia Bioregion of the Pacific Northwest. Collected data by conducting semi-structured interviews and surveys. Coded and analyzed results using Delve Software. CO-authoring two publications for submission to academic journals based on this research.

Project Points

  • I collected data by conducting semi-structured interviews and surveys. 
  • I coded and analyzed results using Delve software and co-authored two publications for submission to academic journals based on this research.

Business Plan and Organizational Consultant – business plan reviews, networking & community outreach, conferences.

I worked with clients on entrepreneurial & marketing projects, traveled to business networking events at least two times per week, mentored incoming interns, created  presentations, and lead think tank discussions.

  • I organized weekly group meetings with the marketing intern team and lead think tank discussions focusing on new concepts, ideas, and strategies to increase clientele, and how to become better listeners and communicators with the current clients.
  • I went to 2 networking events per week with a goal to identify at least 2 clients that I could build a strong working relationship that needed entrepreneurial assistance.
  • When meeting with clients, I would take the time to get to know each individual and review their business plan with a focus on their marketing initiatives. My goal was to make sure each client would follow through with their weekly/monthly marketing tasks.
  • Example – working together to create a SWOT Analysis that lead the client to dive deeper into understanding the company’s strengths, weaknesses, opportunities, threats.

Marketing Specialist – I conducted thorough analyses of company websites, built new websites, and manage company social media campaigns.

Project Points

  • Specialist in designing, creating, and coding brand-new websites using a combination of texts, videos, pictures, graphics, copy write, layouts, and e-commerce and web-design platforms, etc…
  • Dynamic photographer, and social media content creator for company Instagram, Facebook, and TicTok pages.
  • Ran social media campaigns on a weekly basis promoting various specials and packages as well as create educational videos for viewers.
  • Promotion & Event Planning – I oversaw the designing, planning, and photography landscape for holiday events.

Technical Tool Kit

Coding Software Qualitative Analysis XM, Delve Software

E-Commerce & Web Design Systems & Applications – WordPress, Elementor, Canva, Shopify, Site ground

Digital Marketing/Search Engine Optimization (SEO)– Instagram, Facebook, X, etc….

Reservations & Booking System – Huttosoft

Communication Platforms – Slack, Basecamp, Zoom, Skype

Creative Software Programs – Adobe Photoshop, Lightroom

Microsoft Office 365 – Word, Excel, Outlook, PowerPoint

Writer – Technical (ie. instructional), Experiential, Copywriter, Creative, and Poetic

CRE Platforms – ePartner

Education

Master’s Degree in Tourism Management – Colorado State University, Fort Collins, CO

Certified Tour Director/Guide International Tour Management Institute, San Francisco, CA 

Bachelor’s Degree Marketing & Management – SUNY Empire State College, Saratoga Springs, NY 

Associate’s Degree, Individual Studies – SUNY Hudson Valley Community College, Troy, NY

Wilderness First Aid (WFA) Certification

Tourism & Hospitality Management Certificate – Florida Atlantic University, Online

Research Methods Course – University of London, Online

The Science of Well Being Course – Yale University Online

Keelboat Sail Certification – Griffin Sailing School, American Sail Association Connelly, NY

Early Graduate – Shaker High School, Latham, NY

Meeting and Event Planning

Meet & Greet: (500 people) Vendor Convention

Girl Scout Leaders Conference (2 day, 100-150 people)

Volunteer Work

Troy Bike Rescue – Bike Repair, Troy NY

Mohawk Humane Society – Dog Walking, Caretaking, Chores, Menands, NY

Outdoor Activities/Sports/Recreation/Interests – Hiking, Camping, Skiing, Swimming, Snorkeling, Sailing, Biking, Kayaking, Dog Agility & Obedience Performance & Training, Unicycling, Dance – Bachata, Salsa, Hip-hop, Music – Double (Upright) Bass, Guitar, Piano

Tour Directors Certification